{"id":9438,"date":"2021-08-06T12:52:06","date_gmt":"2021-08-06T16:52:06","guid":{"rendered":"https:\/\/techrhet.com\/3213\/?page_id=9438"},"modified":"2025-05-23T12:56:42","modified_gmt":"2025-05-23T16:56:42","slug":"dwight-scenarios","status":"publish","type":"page","link":"#","title":{"rendered":"Dwight Scenarios"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-124 size-full\" style=\"margin: 0px 25px 10px 25%; box-shadow: 2px 2px 4px #999999; border-radius: 10px; border: 2px solid #56A4D3;\" src=\"https:\/\/techrhet.com\/3213\/wp-content\/uploads\/sites\/2\/2018\/09\/office-characters-dwight-less-dark-bg-2.png\" alt=\"dilbert-f16\" width=\"150\" height=\"150\" \/><\/p>\n<div style=\"font-size: 280%; letter-spacing: 0.03em; font-weight: 300; color: #555555; font-family: 'Roboto Slab'; text-shadow: 2px 2px 2px #56A4D3; border-bottom: 2px solid #56A4D3; padding-bottom: 20px; padding-top: 5px; margin-top: 25px;\">Dwight Scenarios<\/div>\n<div style=\"font-size: 125%; letter-spacing: 0.05em; padding-bottom: 25px; padding-top: 10px; background: linear-gradient(to bottom, rgba(225,245,254,1) 0%,rgba(225,245,254,1) 1%,rgba(225,245,254,1) 50%,rgba(225,245,254,0) 100%); color: #999;\">\n<div><a class=\"neutralc\" href=\"#posneutinfo\">positive\/neutral\/informational<\/a> \u25cf <a class=\"negativec\" href=\"#negscen\">negative<\/a> \u25cf <a class=\"persuasivec\" href=\"#persuasive\">persuasive<\/a><\/div>\n<div style=\"padding-top: 5px; text-align: right; padding-right: 30px;\"><span style=\"font-size: 80%; font-weight: 400;\"><a class=\"backlink\" href=\"https:\/\/techrhet.com\/3213\/bcp\/\">[\u2009back to BCP main\u2009]<\/a><\/span><\/div>\n<\/div>\n<div style=\"font-size: 110%; line-height: 1.6em;\">\n<div style=\"display: block; text-align: right; margin: 1em 3em;\"><span id=\"positive\"><span id=\"informational\"><span id=\"positive-neutral-informational\" class=\"anchor\"> <\/span><\/span><\/span><span class=\"arrowtop\" style=\"font-size: 150%; opacity: 0;\"><a href=\"#top\">\u2305<\/a><\/span><\/div>\n<div style=\"font-size: 200%; font-weight: 900; padding-left: 25px; letter-spacing: 0.225em; color: #f5f2e1; line-height: 0.7; text-shadow: 2px -1px 1px #D4C994; vertical-align: bottom;\">REMINDERS<\/div>\n<div class=\"middlebox\" style=\"margin-top: 0;\">\n<ul>\n<li>The scenario texts are deliberately disorganized and poorly written. Scenario texts contain unnecessary, irrelevant, and\/or \u201cunprofessional\u201d information; the details are disorganized and generally out of order; and the texts are poorly written. This is on purpose\u2014to force you to make choices about what information you\u2019ll include, in what order, using what tone, etc.<\/li>\n<li style=\"margin-left: 30px; font-weight: 300;\">In other words, be selective about the information you include in your correspondence\u2014omit unnecessary or irrelevant information (information that doesn\u2019t help you to achieve your purpose\/s)\u2014organize content logically and effectively, use a rhetorical approach, etc. to to meet the needs of your audience.<\/li>\n<li>You may make up information\/details (such as an end date for action, if one is not provided) to add to your correspondence if you feel it is necessary. However, any additional information\/details <strong>must not<\/strong> significantly change the context\/scenario and <strong>must<\/strong> be noted in your document plan(s).<\/li>\n<li>If you are writing as the representative of a company, you do not need to create\/provide letterhead. However, be sure to indicate your position and organization in the signature block.<\/li>\n<li>All of your correspondence should be formatted according to the conventions of their genres\u2014in other words, letters should look like letters, memos should look like memos, etc.<\/li>\n<li>For emails, remember to <strong>include all of the necessary fields<\/strong> (To Address, From Address, Subject [and, if needed, CC, BCC, Attachments]).<\/li>\n<\/ul>\n<\/div>\n<div style=\"margin: 80px 10px 0;\">\n<div style=\"font-size: 225%; font-weight: 900; padding-left: 25px; letter-spacing: 0.2em; color: #d8eed9; line-height: 0.65; text-shadow: 2px -1px 1px #B1CAB2; vertical-align: bottom;\"><span id=\"posneutinfo\">NEUTRAL \/ INFORMATIONAL SCENARIO<\/span><\/div>\n<div style=\"background: linear-gradient(to bottom, #D8EED9 0%, #E8F5E9 20px, #fff 100px,#fff 100%); border-top-left-radius: 6px; border-left: 2px solid #D8E5D9; border-top: 1px solid #D8EED9;\">\n<div style=\"margin-left: 30PX; margin-right: 15PX;\">\n<div style=\"font-size: 200%; line-height: 1.1em; font-weight: 300; color: #555555; font-family: 'Roboto Slab'; text-shadow: 2px 2px 2px #B1CAB2; border-bottom: 1px solid #B1CAB2; margin-bottom: 4px; padding-bottom: 7px; margin-top: 15px; letter-spacing: 0.05em;\">Parking Guidelines Registration Reminder<\/div>\n<div style=\"font-size: 150%; color: #888888; font-family: 'Roboto Slab', serif; margin-bottom: 14px; font-weight: 300; padding-top: 4px;\"><i class=\"fas fa-plus-circle\" style=\"opacity: 0.7;\"><\/i> Positive\/Neutral\/Informational<\/div>\n<div style=\"padding-left: 25px; padding-bottom: 10px;\">\n<p>As Glades Industries\u2019 Parking Coordinator, you must remind both office employees and warehouse employees of the company\u2019s parking guidelines. Office employees must park in Lots A and B in their assigned spaces. If they have not registered their cars and received their white stickers, the cars will be ticketed. Office employees are forbidden to park at the curb. Warehouse employees may park at the curb before 2:30 p.m. Moreover, after 2:30 p.m., warehouse employees may park in any empty space \u2014 except those marked Handicapped, Van Pool, Car Pool, EV, or Management. Office employees may loan their spaces to other (warehouse) employees if they know they will not be using them.The biggest problem is that employees aren\u2019t registering their cars (as evidenced by a lack of white registration stickers in the parking lot). Registration is handled by Human Resources, and they\u2019re going to start cracking down on employees who haven\u2019t registered\u2014any car without a sticker will be ticketed, and in the case of repeated violations, cars will be towed.<\/p>\n<p>To encourage registration, Human Resources Relations will be in the cafeteria March 4 and 5 from 10:30 am to 12:30 pm to take applications and issue white parking stickers. They&#8217;ll also be available in the cafeteria on the 5th from 2 pm to 5:30 pm.<\/p>\n<div style=\"background-color: #e8f5e9; box-shadow: 1px 1px 2px #999999; margin: 20px 20px 10px 0; padding: 10px 20px 13px; border-radius: 10px; font-family: 'Roboto Slab', serif; font-weight: 300; font-size: 105%; line-height: 1.5em;\"><strong>Your Task:<\/strong> Write a correspondence to employees to remind them of parking guidelines and encourages them to get their cars registered and follow the rules. Be sure to write the information so it&#8217;s organized and easy to understand.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"display: none;\">\n<div style=\"font-size: 225%; font-weight: 900; padding-left: 25px; letter-spacing: 0.2em; color: #d8eed9; line-height: 0.65; text-shadow: 2px -1px 1px #B1CAB2; vertical-align: bottom;\">NEUTRAL \/ INFORMATIONAL SCENARIO<\/div>\n<div style=\"background: linear-gradient(to bottom, #D8EED9 0%, #E8F5E9 20px, #fff 100px,#fff 100%); border-top-left-radius: 6px; border-left: 2px solid #D8E5D9; border-top: 1px solid #D8EED9;\">\n<div style=\"float: right; margin: 120px 0 -50px 15px; width: 34%;\"><img decoding=\"async\" style=\"max-width: 100%; max-height: auto;\" src=\"https:\/\/techrhet.com\/3213\/wp-content\/uploads\/sites\/2\/2020\/09\/DUNDER-MIFFLIN-EMPLOYEE-HANDBOOK-BINDER2.png\" alt=\"\" \/><\/div>\n<div style=\"margin-left: 30PX; margin-right: 15PX;\">\n<div style=\"font-size: 200%; line-height: 1.1em; font-weight: 300; color: #555555; font-family: 'Roboto Slab'; text-shadow: 2px 2px 2px #B1CAB2; border-bottom: 1px solid #B1CAB2; margin-bottom: 4px; padding-bottom: 7px; margin-top: 15px; letter-spacing: 0.05em;\">Annual Employee Appraisals<\/div>\n<div style=\"font-size: 150%; color: #888888; font-family: 'Roboto Slab', serif; margin-bottom: 14px; font-weight: 300; padding-top: 4px;\"><i class=\"fas fa-plus-circle\" style=\"opacity: 0.7;\"><\/i> Positive\/Neutral\/Informational<\/div>\n<div style=\"padding-left: 25px; padding-bottom: 10px;\">It\u2019s time to remind all Dunder Mifflin branch management, department heads, and supervisors that they must complete employee annual performance appraisals by April 15. Your boss, Daniel Wilkins (CFO of Dunder Mifflin), asks you a draft a procedural message announcing the deadline. In talking with Daniel, you learn he wants you to summarize some of the main steps that should be taken in the annual appraisal process. Daniel says the appraisals are really important this year because the recent merger between the Scranton and Stamford branch\u2014the merger meant lots of changes to personnel, job titles, and some employees&#8217; responsibilities. Additionally, the Scranton branch is in the process of installing new technologies (a new copier, email system, and accounting software) and following new procedures (for paper shipments, HR petitions, etc.).<\/div>\n<div style=\"padding-left: 25px; padding-bottom: 10px;\">\n<p>It\u2019s been a hectic year. Daniel mentions that some managers, department heads, and supervisors will want to attend a training workshop on March 18th where they can update their skills. Tony Findley, Scranton branch Human Resources Representative, will lead the workshop. People who want to reserve a space in the training workshop should contact Tony at t.findley@dundermifflin.com. When you ask Daniel what procedures you should include in the memo, he tells you to consult the Dunder Mifflin employee handbook and pick out the most important steps.<\/p>\n<p>In the handbook, you find suggestions that say each employee should have a performance plan with three or four main objectives. In the appraisal, the supervisor should mention three strengths the employee has, as well as three weaknesses. One interesting comment in the handbook indicated that improvements should focus on skills, such as time management, rather than on things like being late frequently. Supervisors are supposed to use a scale of 1 to 5 to assess employees: 1 = consistently exceeds requirements; 5 = does not meet requirements at all. (You think to yourself that the scale is screwy; it\u2019s certainly not like grades in school, but you can\u2019t change the scale.) Finally, supervisors should meet with employees to discuss the appraisal. Completed appraisals should be sent to Daniel&#8217;s office.<\/p>\n<div style=\"background-color: #e8f5e9; box-shadow: 1px 1px 2px #999999; margin: 20px 20px 10px 0; padding: 10px 20px 13px; border-radius: 10px; font-family: 'Roboto Slab', serif; font-weight: 300; font-size: 105%; line-height: 1.5em;\"><strong>Your Task:<\/strong> Draft a correspondence from Daniel Wilkins (CFO of Dunder Mifflin) to all department heads, managers, and supervisors. Announce the April 15th deadline for performance appraisals and provide info about the training workshop. List five or six steps to be taken by supervisors in completing performance appraisals.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"display: block; text-align: right; margin: 5em 3em 3em 0;\"><span id=\"negative\" class=\"anchor\"> <\/span><span class=\"arrowtop\" style=\"font-size: 150%; opacity: 0.5;\"><a href=\"#top\">\u2305<\/a><\/span><\/div>\n<div style=\"font-size: 110%; line-height: 1.6em;\">\n<div style=\"margin: 40px 10px 0;\">\n<div style=\"font-size: 225%; font-weight: 900; padding-left: 25px; letter-spacing: 0.2em; color: #ffdce0; line-height: 0.65; text-shadow: 2px -1px 1px #D6ACAC; vertical-align: bottom;\"><span id=\"negscen\">NEGATIVE SCENARIO<\/span><\/div>\n<div style=\"background: linear-gradient(to bottom, #FFDCE0 0%, #ffebee 20px, #fff 100px,#fff 100%); border-top-left-radius: 6px; border-left: 2px solid #EBD6D6; border-top: 1px solid #FFDCE0;\">\n<div style=\"margin-left: 30PX; margin-right: 15PX;\">\n<div style=\"font-size: 200%; line-height: 1.1em; font-weight: 300; color: #555555; font-family: 'Roboto Slab'; text-shadow: 2px 2px 2px #D6ACAC; border-bottom: 1px SOLID #D6ACAC; margin-bottom: 4px; padding-bottom: 7px; margin-top: 15px; letter-spacing: 0.05em;\">Cash Only at Pompano Fitness<\/div>\n<div style=\"font-size: 150%; color: #888888; font-family: 'Roboto Slab', serif; margin-bottom: 14px; font-weight: 300; padding-top: 4px;\"><i class=\"fas fa-minus-circle\" style=\"opacity: 0.7;\"><\/i> Negative<\/div>\n<div style=\"padding-left: 25px; padding-bottom: 10px;\">\n<p>As manager of Pompano Beach Gym &amp; Fitness Center, you must refuse the application of Anne DeLuca for an Extended Membership. This is strictly a business decision. You liked Anne very much when she stopped into the Fitness Center and applied. You and Anne talked for nearly 30 minutes! (She left after realizing she was almost late to pick up her 5 month old from daycare.) After talking with her, you\u2019re sure Anne is genuinely interested in fitness and a healthful lifestyle. However, your Extended Membership plan qualifies the member for all your testing, exercise, recreation, yoga, and aerobics programs. This multi-service program is expensive for the club to maintain because of the huge staff required. Applicants must have a solid credit rating to join. To your disappointment, you learned that Anne\u2019s credit rating is decidedly negative. Her credit report indicates that she is delinquent in payments to four businesses, including the Coral Springs Athletic Club, your principal competitor. You do have other programs, including your Drop In and Work Out plan, which offers the use of available facilities on a cash basis. This plan enables a member to reserve space on the racquetball and handball courts. The member can also sign up for yoga and exercise classes, space permitting. Because Anne is far in debt, you would feel guilty allowing her to plunge in any more deeply.<\/p>\n<div style=\"background-color: #ffebee; box-shadow: 1px 1px 2px #999999; margin: 20px 20px 10px 0; padding: 10px 20px 13px; border-radius: 10px; font-family: 'Roboto Slab', serif; font-weight: 300; font-size: 105%; line-height: 1.5em;\"><strong>Your Task:<\/strong> Write to Anne DeLuca\u2014refuse her credit application, but encourage her cash business. Suggest that she make an inquiry to the credit reporting company Experian to learn about her credit report. She is eligible to receive a free credit report if she mentions this application. Anne\u2019s email is a.deluca@gmail.com and her address is 321 S. Dixie Highway, Pompano Beach, FL, 33067.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"display: block; text-align: right; margin: 5em 3em 3em 0;\"><span id=\"persuasive\" class=\"anchor\"> <\/span><span class=\"arrowtop\" style=\"font-size: 150%; opacity: 0.5;\"><a href=\"#top\">\u2305<\/a><\/span><\/div>\n<div style=\"margin: 40px 10px 0;\">\n<div style=\"font-size: 225%; font-weight: 900; padding-left: 25px; letter-spacing: 0.2em; color: #caedfd; line-height: 0.65; text-shadow: 2px -1px 1px #9FC9DC; vertical-align: bottom;\">PERSUASIVE SCENARIO<\/div>\n<div style=\"background: linear-gradient(to bottom, #CAEDFD 0%, #E1F5FE 20px, #fff 100px, #fff 100%); border-top-left-radius: 6px; border-left: 2px solid #CFE4EE; border-top: 1px solid #CAEDFD;\">\n<div style=\"margin-left: 30PX; margin-right: 15PX;\">\n<div style=\"font-size: 200%; line-height: 1.1em; font-weight: 300; color: #555555; font-family: 'Roboto Slab'; text-shadow: 2px 2px 2px #9FC9DC; border-bottom: 1px SOLID #9FC9DC; margin-bottom: 4px; padding-bottom: 7px; margin-top: 15px; letter-spacing: 0.05em;\">Charged for Champagne Breakfast<\/div>\n<div style=\"font-size: 150%; color: #888888; font-family: 'Roboto Slab', serif; margin-bottom: 14px; font-weight: 300; padding-top: 4px;\"><i class=\"fas fa-dot-circle\" style=\"opacity: 0.7;\"><\/i> Persuasive<\/div>\n<div style=\"padding-left: 25px; padding-bottom: 10px;\">\n<p>As Assistant to the Regional Manager of the Scranton Branch of Dunder Mifflin Paper Company, you and two members of the sales staff\u2014Stanley Hudson and Phyllis Lapin-Vance\u2014attended a conference in Philadelphia, PA. You stayed at the Philadelphia Marriott Downtown because your company recommends that employees use this hotel chain. Generally, your employees have liked their accommodations, and the rates have been within your company&#8217;s budget. The hotel&#8217;s service has been excellent. Now, however, you&#8217;re unhappy with the charges you see on your company&#8217;s credit statement from Marriott. When your department&#8217;s administrative assistant made the reservations, she was assured that you would receive the weekend rates and that a hot breakfast\u2014in the hotel restaurant\u2014the Courtyard Kitchen\u2014would be included in the rate. You hate those cold sweet rolls and instant coffee &#8220;continental&#8221; breakfasts, especially when you have to leave early and won&#8217;t get another meal until afternoon. So you and the other two employees went to the restaurant and ordered a hot meal from the menu.<\/p>\n<p>When you received the credit statement, though, you see a charge for $81 for three champagne buffet breakfasts at the Courtyard Kitchen. You hit the ceiling! For one thing, you didn&#8217;t have a buffet breakfast and certainly didn\u2019t have champagne. The three of you got there so early that no buffet had been set up. You ordered pancakes and sausage, and for this you were billed $25 each. You&#8217;re outraged! What&#8217;s worse, your company may charge you personally for exceeding the expected rates.<\/p>\n<p>In looking back at this event, you remembered that other guests on your floor were having a &#8220;continental&#8221; breakfast in a lounge on your floor. Perhaps that&#8217;s where the hotel expected all guests on the weekend rate to eat. However, your receptionist\u2014Pam Beesly\u2014specifically asked about this matter when she made the reservations, and she was told that you could order breakfast from the menu at the hotel&#8217;s restaurant.<\/p>\n<div style=\"background-color: #e1f5fe; box-shadow: 1px 1px 2px #999999; margin: 20px 20px 10px 0; padding: 10px 20px 13px; border-radius: 10px; font-family: 'Roboto Slab', serif; font-weight: 300; font-size: 105%; line-height: 1.5em;\"><strong>Your Task: <\/strong>You want to straighten out this matter, and you can&#8217;t do it by telephone because you suspect that you\u2019ll need a written record of this entire mess. Write a claim request to Customer Service, Philadelphia Marriott Downtown Hotel. If you need a postal mailing address, you can find it online. If you need an email, use csr.philadelphia@marriott.com.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"display: block; text-align: right; margin: 0 3em 1000px;\"><span id=\"none\" class=\"anchor\"> <\/span><span class=\"arrowtop\" style=\"font-size: 150%; opacity: 0.5;\"><a href=\"#top\">\u2305<\/a><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Dwight Scenarios positive\/neutral\/informational \u25cf negative \u25cf persuasive [\u2009back to BCP main\u2009] \u2305 REMINDERS The scenario texts are deliberately disorganized and poorly written. Scenario texts contain unnecessary, irrelevant, and\/or \u201cunprofessional\u201d information; the details are disorganized and generally out of order; and the texts are poorly written. This is on purpose\u2014to force you to make choices about <a href='#' class='excerpt-more'>[&#8230;]<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-sidebars.php","meta":[],"_links":{"self":[{"href":"https:\/\/techrhet.com\/3213\/wp-json\/wp\/v2\/pages\/9438"}],"collection":[{"href":"https:\/\/techrhet.com\/3213\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/techrhet.com\/3213\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/techrhet.com\/3213\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/techrhet.com\/3213\/wp-json\/wp\/v2\/comments?post=9438"}],"version-history":[{"count":12,"href":"https:\/\/techrhet.com\/3213\/wp-json\/wp\/v2\/pages\/9438\/revisions"}],"predecessor-version":[{"id":10315,"href":"https:\/\/techrhet.com\/3213\/wp-json\/wp\/v2\/pages\/9438\/revisions\/10315"}],"wp:attachment":[{"href":"https:\/\/techrhet.com\/3213\/wp-json\/wp\/v2\/media?parent=9438"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}